To Handle Incoming Calls From Existing Customers Experiencing Spidigo Broadband Related Problems.
In Order To Provide Basic or Technical Assistance. Transfer And Escalate Calls If Irrelevant To The Queue.
To Provide Extensive Support And Assistance.
Customer Base : Gujarat
Seats Required : 30 [ 20 Technical + 8 Non Technical + 2 (Project heads) ]
Project Operations : 12 Hours ( 9 am to 9 pm )
Certifications : OSP / DOT, STPI
Payment Channels: Bank Transfer
Payment Frequency : Every 45 Days
Training & Support : Migration Training / ONSITE “Hands ON” Training
Payout : INR 50 / Hour
Agents / Signup :
25 Service Experts With 5 Admin Panel Having Excellent Exposure To Telephone Etiquette Pertaining To Customer Service.
A Service Team With Equal Ratio Of Male / Female Telephonic Officers As The Staffing Scheme.
A Quality Control And A Call Monitoring Team To Meet Essentials As Sighted On The Service Level Agreement.
Ensuring Professional Approach / Call Handling Skills, In Line With The Agreed Call Handling Time.
Company Profile & Required Documents To Be Emailed For Validation.
If Validated, NDA & CIS Will Be Emailed.
Service Level Agreement Will Be Sent For Acceptance And Signatures.
Invoice For The Commitment Bond Will Be Rolled Along With The SLA.
SLA / INVOICE Has To Be Signed And Honored Simultaneously.
Center Visit For Technical Assessment / Onsite Training Will Be Scheduled
Client Advance Will Be Wired Before The Day The Service Provider Goes LIVE
Quality Assessment Will Be Reviewed And Feed Back Given On a Day To Day Basis Via “Call Barging”
Invoices Has To Be Raised And Sent On The 10th Day Of Every Month.
Upfront / security fee : INR 3,00,000 ( Refundable )
Royalty : 10% (every billing)
Onsite Training : Charges Applicable.
Consultancy Charges : INR 80,000
Rs.50,000 to be given in advance for booking the slot and getting the start selection procedure.
Agreement (After this only Center would be confirmed for Sign up)
Requirements :
Center must be at least 3 year Old with Dot and ISO and a Pvt Ltd..
Company registered under the Indian Company Law of 1956.
Center should Submit Required Docs in Hard & soft copy with Director/Chairman's Id & Address Proof.
Sign up Procedure:
1.Send Company Profile along with experience certification+DoT+ISO+Balance sheet of Last Year+ ROI.
2 .Once Approved Center will get a Official mail from Incredible India announcing the date and Venue of Sign up.
Charges Involved :
( 1 ) Business Procurement Fees : Nil
( 2 ) 25% Royalty ( 1 Year ) - 15% Royalty ( 2 Years )
Documents/Certifications Required:
( 1 ) Submit Your Company Profile with 16 Photographs of Center.
( 2 ) Last 2 years Balance Sheet and Profit and Loss statement.
( 3 ) Articles and Memorandum of Association.
( 4 ) Director’s profile along with senior Management profile.
( 5 ) Details of any 1 previous inbound projects handled.
( 6 ) DOT Licenses (Domestic & International).
( 7 ) STPI Registration.
( 8 ) 2 Year Voice Process Experience Certificate.
Submit Your Details on info@parttimeonwork.com with subject of Project Name.
