An IVR system can come with business-specific features, however, the general features are as follows:
IVR systems route calls to the appropriate department or person based on tones entered through the caller's keypad (known as DTMF) or through speech recognition.
IVR systems offer the identification and authentication of the caller prior to passing the caller on to an agent (allows it to bring up the automatic records and account information of the caller ready for the agent).
IVR segments and differentiates callers depending on the relationship the caller has with your business – this allows premium call handling.
Studies indicate that due to recent advancements in IVR, businesses with an IVR system can actually increase customer loyalty, customer satisfaction, customer retention and call speeds.
Benefits of IVR
IVR systems were once regarded with mistrust and annoyance. However, in the past few years IVR has come along in leaps and bounds until now, it makes good business sense to have an IVR system in place. Here's why:
Companies can integrate their databases into an IVR application, enabling callers to fully automate the contact process.
IVR can fully link into CTI (Computer Telephony Integration) to allow for full cross platform integration which makes the company more efficient.
An IVR system uses DTMF input as well as voice recognition, interacting intelligently with the customer and making the process stress-free and efficient.
We are interconnected and have a physical presence in London with telecom companies in the UK, Russia and Austria who are giving us the highest out payments in those countries on non geographic and premium rate numbers.
We have partners across the globe allowing us to offer you premium rate and other numbers in every country that are available at the moment. And, we have built a solid relationship for paying clients on time with the best possible rates, our payment cycles are Daily and hourly depending on the premium rate numbers used.
For Poland and Maldeeps we are giving pay out for whatever minutes you are consuming Egs
Thousand minutes also we are giving payment
Mode of payment: Cash deposit in any bank OR cash pickup from client office.
Wire transfer from Barclay's, London is available for companies based out of India.
Please note we are not offering any Bank Guarantee Neither issuing any Letter of credit against your out payments.
Daily payout on the condition of consumption of 50K minutes of 1 particular country in a day else it will be rollover for the next working day until the committed volume of 50K of the same country is consumed.
We are also issuing dedicated online live stat which reflects total consumption and prepare records for your future prospects.
The lines open at 9:00 am GMT and close on Friday's at 5:00 PM GMT.
Points to remember, that 24 Hours of day starts and end at 12:30 AM GMT. P
lease consider these timings if you are about to dial more then 100 K Minutes in day.
The minimum duration of a single call needs to be 1 minutes and maximum can be up to 60 minutes.
Upfront Charges : Nil
Installation Charge : USD 800
Consulting Charge : Rs.20,000
Must have Technical Requirements :
1) HP 9000 servers, HP AlphaServer systems (U.S. link), Intel® Itanium® 2
2) 2 MBPS Leased Line, VSAT, Metro Ethernet, Radio and EoSDH
3) Interface (customer premise equipment) : Fast-E (10/100 BaseT), V.35, G.703, DS3, STM1, Gig-E and 10Gig-E
Kindly revert with your company profile, So that you will receive response from our side.
If you are interested for process you have to just send mentioned documents and consultancy charges ( Processing charge ). Consultancy charges will be refund in case of rejection of your proposal.
Application Form Details :
1. Name / Company Name
2. Full Address
3. Email
4. Contact Number
5. Company Profile.
6. Office Address Proof.
7. Photo ID & Photo.
Submit Your Details on info@parttimeonwork.com with subject of Project Name.
