L&T General Insurance Company Limited (L&T Insurance) is a wholly owned subsidiary of Larsen & Toubro Limited - one of the world's top 50 most reputed companies in the June 2009 issue of Forbes-Reputation Institute’s “World’s Most Reputable Companies” survey.

To Handle Incoming Calls From Existing Customers For Investment, Policy Related Problems.

Transfer And Escalate Calls If Irrelevant To The Queue. To Provide Extensive Support And Assistance.

Customer Base : Gujarat

Seats Required : 30 [ 25 Inbound + 5 TLs ]

Project Operations : 9 am to 7 pm

Require echnology :

Normal Dialers
Modern Computers with High End configuration
Leased Line HIGH End Bandwidth
Dedicated Servers - 2 x Intel Dual Quad Core Xeon E5405 – 2.0Ghz (8 Cores)

Certifications : OSP / DOT, STPI

Payment Channels: Bank Transfer

Payment Frequency : Every 26 Days

Training & Support : ONSITE “Hands ON” Training

Payout : INR 50 / Hour

Agents / Signup :

25 Service Experts With 5 Admin Panel Having Excellent Exposure To Telephone Etiquette Pertaining To Customer Service.

A Service Team With 3:7 Ratio Of Male & Female Telephonic Officers As The Staffing Scheme.

A Quality Control And A Call Monitoring Team To Meet Essentials As Sighted On The Service Level Agreement.

Able To Setup Inbuilt Resources, For TRAINING / STAFFING / RECRUITMENT.

Ensuring Professional Approach / Call Handling Skills, In Line With The Agreed Call Handling Time.

Company Profile & Required Documents To Be Emailed For Validation.

Service Level Agreement Will Be Sent For Acceptance And Signatures.

Center Visit For Technical Assessment / Onsite Training Will Be Scheduled.

Client Advance Will Be Wired Before The Day The Service Provider Goes LIVE

Quality Assessment Will Be Reviewed And Feed Back Given On a Day To Day Basis Via “Call Barging”

Invoices Has To Be Raised And Sent On The 10th Day Of Every Month.

Upfront / security fee : INR 2,00,000

Royalty : 10% (every billing)

Onsite Training : Charges Applicable.

Consultancy Charges : INR 50,000

Rs.50,000 to be given in advance for booking the slot and getting the start selection procedure.

Agreement (After this only Center would be confirmed for Sign up)

Sign up Procedure:

1. Send your Company profile.

2. An amount of Rs. 50,000 needs to be given per slot for booking.

3. Sign up will happen with the LO.

4. Training Will be Provided by LO Executive.

Require Details :

1. Name
2. Company Name
3. Designation
4. Address
5. City,State,Zip
6. Country
7. Email
8. Phone
9. Fax
10. Mobile
11. Website
12. Photographs from Different Locations. ( 12 Photos - 4 Direction )

Submit Your Details on info@parttimeonwork.com with subject of Project Name.