Project Type : INBOUND – Sales & Support
Payout: $7/hour
Billing Cycle: Monthly
Payment Mode: Wire Bank Transfer (USD)
Minimum Seats: 20 /shift x 2 Shifts = 40 seats
Training: Onsite
Work-Days: 22 -24 / month
Technical Requirement: Leased Line with HIGH END Bandwidth, VCIPLC, IPLC
Client one time Setup Charges: $1000/ seat (Includes CMS and Call routing with inbound numbers)
Training: The trainer will check the agents, Technical Infrastructure and feasibility of the center based on which we will provide the master SLA to the center. On-site training for 5 days shall be provided. The boarding , lodging expenses of the training staff shall be borne by the center. The trainers will check the agents and overall Auditing Report will be forwarded to the client .The center will receive call as the center is ready with agents.
Steps for Process Procurement:
1. Company Profile Selection.
2. RFI and NDA Exchange
3. Feasibility test by trainer.
4. Onsite Training
5. Agents Onsite Screening
6. SLA signup.
7. Final Mock & Test Calling
8. GO LIVE.
Centers who have been operational for last 1 year and meet our above mentioned selection criteria can revert along with their company profile including their certificate of registration.
PROJECT REQUIREMENTS :
1. A Service Team Having Excellent Exposure To Telephone Customer Service.
2. A Service Team With 70% Female And 30% Male Telephone Officers As Their Staffing Scheme.
3. A Call Monitoring Team To Ensure The SLA Is Drawn To The Laboratory's Requirement.
4. Able To Setup Inbuilt Resources To Cater Training Continuity.
5. Understand The System Of Order Taking, Product Packing, Dispatch And Delivery Procedures.
6. Maintain Highest Level Of Professionalism And Irate Customers’ Objection Handling.
If you are interested for process you have to just send mentioned documents and consultancy charges ( Processing charge ). Consultancy charges will be refund i case of rejection of your proposal.
Center has to ensure that all that is mentioned in the company profile and other documents is true and correct.Interested Centers,
Send Application with Basic Details,
1. Name
2. Company Name
3. Designation
4. Address
5. City,State,Zip
6. Country
7. Email
8. Phone
9. Fax
10. Mobile
11. Website
12. Photographs from Different Locations. ( 12 Photos - 4 Direction )
Submit Your Details on info@parttimeonwork.com with subject of Project Name.
