Its an outbound process from TATA with fixed 20% commission per sale .

Commercials: Security deposit of Rs. 2 Lacs on signup with LCO of tata in form of *DD
in favour of TATA company* (this will be given to Tata)

Our Consultancy : Rs.5 Lacs ( 50% After the Sign up )

Signup will happen within 1-2 days after DD and the process needs to be live within 7-10 days after sign up.


30 Seater call center to be put up in different cities of Gujarat for Telecom
Products marketing, dedicated to open-market in Gujarat.

Each workstation will have an outbound dialer with 100% voice recording.

Database procurement needs to be done by BPO Partner and Company will not provide additional payouts for database procurement

Scope Of Work: The operation will have end-to-end responsibility from making the sales call and collecting the relevant documents and payment from the customer through the sale closure.

The another products to be sold :

Mobility solutions GSM, CDMA, Blackberry Services etc.

PRI / Toll Free/UAN/Single Number Solutions

Leased Lines

SMS Gateways

BPO Partner would be responsible to set up the State of Art *Outbound* *Contact
Center* facilities with dedicated workstations, progressive dialers, 100 %
voice recording in Gujarati / Hindi / English to make Outbound calls ( Telemarketing) & convert
Various prospects across Gujarat.


Recruiting requisite manpower (executives, team leaders, Asst Managers, Managers, Quality team, Fulfillment, Backend support executives, FOS etc) as per the expectations set by Compnay.

Training the entire team on communication skills, selling skills, call center etiquettes, etc. Managing & Running the Call Center on an end-to-end basis. Being responsible for the complete management of the tele sales unit from the outsourced location.

Expected results: Productivity in terms of number of sales booked per seat varies according to the nature the database, recency of the base, contactability and product offerings. The productivity expectation would be decided by Company and Company would have the flexibility to change the productivity expectation after reviewing the activity and monthly reviews.

Training: Company would provide the relevant training support as and when
needed by our partners.

ROLE OF BPO PARTNER :

1. To Blueprint, Recruit requisite manpower, establish the Call Center as per the plans .

2. Training the entire team on communication skills, selling skills, call
center etc.

3. Complete infrastructure including dedicated space to set up the Call Center, Hardware (Server – Data & Voice, Desktops, Headsets, Voice & Data Cabling,, Dialers, voice logger, proper Air-conditioning of the entire space.)

4. A dedicated server would be procured where the customer database would be stored. The server will be housed in a server room, which would be under lock and key. Only the IT team would have access to the server room. The server would be password protected.

5. To ensure that the tables created on the dialers are purged as per decided frequency.

6. The workstations would work on a LAN environment in a dedicated area. No other process would operate in the same area

7. Day-to-Day smooth running & ensuring that deliverables mutually decided are met at the Call Center.

8. Appoint a Call Center Manager to implement & run all the processes on a day-to-day basis.

9. Ensure Reports/MIS are sent on pre decided frequencies within Tat’s.


Payout Model:

Company would offer a fixed cost support for the first three months on a mutually agreed costing.

Post three months the payout review would be done and a mutually agreed fixed plus variable cost would be designed

Post six months the BPO partner would completely be moved on COMPANY TOT and would eligible for commission